FAQ

How can I get Certificates from past courses that I have done?

If you click User Profile (this link will open in a new window) or select User Profile – My Courses from the main menu, you will be able to see all of the courses that you are currently enrolled in.

Click the grey triangle to the left of the course titles and a slider will open that shows course progress.

For courses that are completed, there will be a PDF icon that you can click to print your Certificate.

I just bought some courses, how do I get started?

If you click User Profile (this link will open in a new window) or select User Profile – My Courses from the main menu, you will be able to see all of the courses that you are currently enrolled in.

Click on the title of one of the courses, and you will be taken to the course page. On the course page, scroll down to get to the first lesson and click on it. You will be taken to a page with a video that you can start using the play/pause button above the video. The instructions are there on how to stop and start.

Why is there no telephone support?

We occasionally get inquiries as to why we do not offer telephone support.

Most of the support we offer will at some point require the passing of links or url’s (i.e go to www… etc.) This is possible quickly and easily when the support is online, via email.

Support via email also allows us to:

  • create a record of support interactions
  • track their progress
  • create a database of help scenarios that can be repeated
  • make it possible to delegate an issue to a development team if required

Our goal at utooth.ca is to provide online continuing dental education opportunities in a cost-effective way. Support by email allows us to keep the costs of support much lower and that in turn means that the cost of our courses represents the best value.

Support for any issues you may encounter is offered online. Fill out the form on our contact page or any of the course pages, and we’ll be sure to help you out on a timely basis.


Not finding what you need? Drop us a line and we’ll gladly help you out!